Terms of Service

Last updated: July 13, 2026

OVERVIEW

This website is operated by TrackCRD. Throughout this website, the terms "TrackCRD“,” “we,” “us,” and “our” refer to TrackCRD.

TrackCRD provides this website, including its information, products, features, content, and services, subject to your acceptance of these Terms of Service.

The terms “you” and “your” refer to any visitor, customer, purchaser, or other user of our website or services.

By visiting our website, creating an account, submitting information, or purchasing a product from us, you agree to be bound by these Terms of Service, our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies posted on our website.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree with these terms, you must not use our website or purchase products from us.

1. ELIGIBILITY

By using our website or placing an order, you confirm that:

• You have reached the age of majority in your province, state, or country

• You have the legal ability to enter into a binding agreement

• The information you provide is accurate and complete

• You will use our products and website only for lawful purposes

If you allow a minor to use our website, you are responsible for supervising their activity.

2. ONLINE STORE PLATFORM

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to display and sell products, accept payments, manage orders, and provide checkout services.

Your use of certain Shopify features may also be subject to Shopify’s own terms and privacy practices.

3. CHANGES TO OUR STORE OR SERVICES

We may update, modify, suspend, restrict, or discontinue any portion of our website or services at any time, subject to applicable law.

We do not guarantee that every product, feature, page, or service will remain continuously available.

We may introduce new features or services. Unless otherwise stated, those features and services will also be governed by these Terms of Service.

4. CUSTOMER ACCOUNTS

You may be able to create a customer account through our website.

You are responsible for:

• Providing accurate account information

• Keeping your login details and password confidential

• Restricting unauthorized access to your account

• Informing us promptly if you suspect unauthorized activity

• All activity conducted through your account, except where prohibited by law

We may suspend or close an account where we reasonably suspect fraud, abuse, unauthorized activity, or a violation of these Terms of Service.

5. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, compatibility information, prices, and availability.

However:

• Screen settings may affect how colors appear

• Product packaging may change

• Minor manufacturing differences may occur

• Measurements may have reasonable variations

• Suppliers may update a product without changing its basic purpose

• Photographs may include accessories or background items that are not included

The contents of your purchase are limited to what is specifically listed in the product description or “What’s Included” section.

Please review the full product description before ordering.

6. PRODUCT COMPATIBILITY

You are responsible for confirming that the product is compatible with your phone, device, operating system, charging equipment, application, and intended use before ordering.

Compatibility may depend on:

• Your device model

• Your operating-system version

• Software or application availability

• Bluetooth or network settings

• Regional availability of third-party services

• Proper charging, pairing, setup, and installation

A product is not necessarily defective because it is incompatible with an unsupported device or because setup instructions were not followed.

Where a product page states that an item is compatible with a third-party platform, that statement describes compatibility only. It does not mean TrackCRD is owned, sponsored, endorsed, or operated by that third party.

7. TRACKING-PRODUCT USE

TrackCRD products are intended to help customers locate their own personal belongings.

You must not use a tracking product:

• To secretly track another person

• To stalk, harass, intimidate, or threaten anyone

• To track property you do not own or have permission to track

• For unlawful surveillance

• In violation of privacy, criminal, or other applicable laws

• To interfere with another person’s rights

• As a substitute for an emergency, safety, medical, or law-enforcement service

Our products are not guaranteed to provide continuous, instantaneous, or exact real-time location information.

Location availability and accuracy may depend on device settings, Bluetooth range, nearby compatible devices, network availability, battery level, software, environmental conditions, and third-party services.

Unless the product description explicitly confirms built-in GPS capability, the product should not be understood or advertised as a standalone GPS device.

8. SAFETY AND CARE

You must use, charge, store, and maintain products according to the instructions supplied with the product.

Do not use a product that appears damaged, swollen, overheated, punctured, wet where it is not rated for water exposure, or otherwise unsafe.

Use only compatible charging equipment.

Stop using the product and contact us if you notice unusual heat, odor, smoke, leaking, swelling, or physical damage.

Keep small items and packaging away from children and pets.

9. ORDERS

Submitting an order does not guarantee that we have accepted it.

After you place an order, we may review and verify:

• Product availability

• Payment authorization

• Billing and shipping details

• Suspected fraud or security risks

• Quantity restrictions

• Pricing or listing errors

• Shipping availability

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary and permitted by law.

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.

10. ORDER LIMITATIONS

We may limit quantities purchased per person, household, payment method, address, account, or order.

We may refuse orders that appear to be:

• Fraudulent

• Unauthorized

• Submitted for unlawful purposes

• Intended for unauthorized resale

• Connected to previous abusive or fraudulent activity

• Based on an obvious pricing or technical error

11. ACCURATE ORDER INFORMATION

You agree to provide current, complete, and accurate:

• Customer information

• Billing information

• Shipping address

• Email address

• Telephone number

• Payment information

You are responsible for reviewing the information before submitting your order.

Please contact us immediately if you discover an error. We cannot guarantee that information can be changed after processing or shipping begins.

12. PRICES AND CURRENCY

Product prices are displayed in the currency shown on our website or at checkout.

Prices may change without notice. Price changes do not normally affect orders that we have already accepted, except in the case of an obvious error or where required by law.

Your bank or payment provider may charge:

• Currency-conversion fees

• Foreign-transaction fees

• Payment-processing fees

• Other external charges

TrackCRD does not control these charges.

13. SALES, DISCOUNTS, AND PROMOTIONS

Promotional offers may have specific:

• Start and end dates

• Product restrictions

• Customer eligibility requirements

• Quantity limits

• Geographic restrictions

• Minimum-spending requirements

Discount codes cannot be combined unless expressly stated.

A discount has no cash value and cannot be applied retroactively after an order is completed.

We may cancel or correct a promotion affected by fraud, misuse, technical error, or an inaccurate listing.

Any regular, comparison, or previous price displayed on our website must reflect a genuine price or lawful price comparison. We do not intend to use invented prices to create a misleading impression of savings.

14. TAXES, DUTIES, AND IMPORT FEES

Applicable sales tax may be calculated and charged at checkout based on your location, store settings, and legal requirements.

International orders may also be subject to customs duties, import taxes, brokerage fees, or other government charges.

Unless checkout expressly states otherwise, customers are responsible for import-related charges imposed by their country or carrier.

We do not control customs assessments or processing times.

15. PAYMENTS

You agree to provide valid and authorized payment information.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method

• The payment information is accurate

• You authorize the applicable amount to be charged

• You will pay all properly incurred charges

Payments may be processed by Shopify Payments, PayPal, credit-card networks, financial institutions, or other authorized payment providers.

We do not generally store your complete payment-card information.

A payment may be delayed, declined, cancelled, or reviewed by the payment provider or fraud-prevention systems.

16. BILLING ERRORS

If you believe you were charged incorrectly, contact us promptly at:

support.trackcrd@gmail.com

Please provide your order number and an explanation of the issue.

We will review the available transaction records and correct confirmed errors where appropriate.

17. SHIPPING AND DELIVERY

Delivery dates are estimates unless we expressly state that a date is guaranteed.

Delivery may be affected by:

• Carrier delays

• Customs processing

• Weather

• Holidays

• Incorrect customer information

• Remote delivery locations

• Supplier or warehouse processing

• High order volumes

• Events beyond our reasonable control

Separate products in the same order may arrive in different packages or on different dates.

Please review our Shipping Policy for further information.

18. THIRD-PARTY FULFILMENT AND DROPSHIPPING

TrackCRD may use third-party suppliers, warehouses, fulfilment providers, and shipping carriers to process and deliver orders.

This means that:

• An item may ship directly from a supplier

• Packaging may differ from our website branding

• Items may ship separately

• Tracking information may take time to update

• A return address may differ from the original shipping address

• International processing may apply

We remain responsible for addressing customer-service concerns in accordance with our published policies and applicable law.

19. DELIVERY RISK AND ADDRESS INFORMATION

You are responsible for providing a safe, complete, and accurate delivery address.

We are not responsible for a failed delivery caused by information supplied incorrectly by the customer, except where applicable law provides otherwise.

If tracking shows delivery but you cannot find the package, please check:

• Your mailbox

• Parcel lockers

• Your entrance, garage, or side door

• Building reception or management

• Household members

• Neighbours

• The shipping carrier

Contact us promptly if the package remains missing.

20. ORDER CANCELLATIONS

You may request an order cancellation by contacting us as soon as possible.

Cancellation is not guaranteed after:

• Processing has started

• The order has been sent to a supplier

• A shipping label has been created

• The product has shipped

An accepted cancellation will be refunded to the original payment method.

21. RETURNS AND REFUNDS

Returns, replacements, refunds, damaged-product claims, lost-order claims, and related requests are governed by our Refund and Return Policy.

Our Refund and Return Policy forms part of these Terms of Service.

Nothing in these Terms limits any mandatory rights that cannot legally be excluded.

22. AVAILABILITY AND LISTING ERRORS

Products may become unavailable before our website updates.

We may correct:

• Typographical mistakes

• Product-description errors

• Availability errors

• Shipping errors

• Promotion errors

• Pricing mistakes

• Technical problems

If an obvious error affects an order, we may contact you to confirm the corrected information or cancel and refund the affected order, subject to applicable law.

23. PRODUCT REVIEWS AND SUBMISSIONS

You may be able to submit reviews, photographs, comments, suggestions, or other content.

You agree that your submission will not:

• Be knowingly false or misleading

• Contain illegal, threatening, abusive, or hateful content

• Violate another person’s privacy

• Infringe copyright, trademark, or other rights

• Contain malware, spam, or harmful code

• Impersonate another person

• Include confidential financial or personal information

• Misrepresent an experience with a product

We may moderate or remove content that violates these terms, subject to applicable law.

We will not knowingly publish fabricated customer reviews or require customers to provide only positive reviews.

24. PERMISSION TO USE SUBMITTED CONTENT

When you voluntarily submit content for public display, you grant TrackCRD a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and use that content for operating and promoting our store, subject to applicable law and any permissions presented when the content is submitted.

You confirm that you have the necessary rights to submit the content.

This section does not transfer ownership of your original content to us.

25. INTELLECTUAL PROPERTY

Unless otherwise stated, our website content-including our store name, branding, written descriptions, graphics, arrangement, and original promotional materials-is owned by or licensed to TrackCRD.

You may not copy, reproduce, distribute, sell, modify, republish, or commercially exploit our content without written permission, except where permitted by law.

Product photographs and third-party materials may belong to their respective owners and may be used by us under permission or licence.

26. THIRD-PARTY TRADEMARKS

Apple, Apple Find My, iPhone, and other third-party names or marks belong to their respective owners.

TrackCRD is an independent store and is not affiliated with, sponsored by, or endorsed by Apple Inc. or another trademark owner unless expressly stated.

References to third-party products or services are used only to explain compatibility.

27. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, applications, or platforms.

We do not control third-party services and are not responsible for their:

• Content

• Availability

• Security

• Privacy practices

• Pricing

• Products

• Policies

• Accuracy

You access third-party services at your own discretion and should review their terms and policies.

28. OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools or features operated by third parties.

These tools may be provided “as available” and may be governed by the third party’s terms.

Your decision to use a third-party tool is voluntary. You should ensure that you understand and accept the relevant provider’s conditions.

29. PRIVACY

Our collection, use, and sharing of personal information are described in our Privacy Policy.

By using our services, you acknowledge that your information may be processed by Shopify and other service providers needed to operate our website, process payments, detect fraud, and fulfil orders.

30. ELECTRONIC COMMUNICATIONS

By contacting us electronically, placing an order, or creating an account, you consent to receiving necessary electronic communications relating to:

• Orders

• Payments

• Delivery

• Customer support

• Returns

• Refunds

• Account security

• Policy changes

Marketing communications will be sent only in accordance with applicable law and your communication preferences.

31. PROHIBITED USES

You must not use our website, products, or services:

• For an unlawful purpose

• To violate another person’s rights

• To engage in fraud or deception

• To submit false order or payment information

• To introduce viruses, malware, or harmful code

• To scrape, crawl, or extract website information without permission

• To interfere with website security

• To gain unauthorized access to an account or system

• To harass, threaten, stalk, or track another person

• To violate intellectual-property rights

• To send spam

• To impersonate another person

• To interfere with another customer’s use of the store

• To avoid purchase limits or fraud protections

We may restrict or terminate access where we reasonably believe prohibited activity has occurred.

32. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, our website and services are provided on an “as available” basis.

We do not promise that:

• The website will always be uninterrupted

• Every error will be corrected immediately

• Every third-party service will remain available

• Location information will always be exact or current

• A product will prevent loss or theft

• A product will meet every customer’s individual expectations

Products are covered only by the warranties expressly stated on the product page, in our policies, or required by law.

Nothing in these Terms excludes a warranty, condition, guarantee, or consumer right that cannot legally be excluded.

33. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, TrackCRDSmartTrack Card and its service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from your use of the website or products.

This may include loss of profits, data, opportunity, property, or expected savings.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by law.

Nothing in these Terms limits liability for fraud, intentional misconduct, personal injury caused by negligence where liability cannot be excluded, or any other liability that applicable law prohibits us from limiting.

34. CUSTOMER RESPONSIBILITY

You are responsible for:

• Reading the product description

• Checking compatibility

• Following setup and safety instructions

• Using products lawfully

• Protecting account credentials

• Providing accurate order information

• Maintaining compatible devices and software

• Keeping backup access to important belongings

• Not relying on a tracker as the only method of securing valuable property

35. INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate TrackCRDSmartTrack Card for reasonable losses, liabilities, and expenses arising directly from:

• Your unlawful use of our website or products

• Your deliberate violation of these Terms

• Your infringement of another person’s rights

• Fraudulent information submitted by you

This provision does not apply where the loss was caused by TrackCRDSmartTrack Card or where enforcement would violate consumer-protection law.

36. TERMINATION

You may stop using our website at any time.

We may suspend or terminate access if you materially violate these Terms, engage in fraudulent or unlawful conduct, threaten website security, or abuse our services.

Provisions that logically continue after termination—including payment obligations, intellectual-property provisions, disclaimers, and limitations permitted by law—will remain in effect.

37. SEVERABILITY

If a court determines that one part of these Terms is invalid or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

38. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

39. ENTIRE AGREEMENT

These Terms of Service, together with our posted policies and the information presented during checkout, form the agreement between you and TrackCRDSmartTrrack Card concerning your use of our website and your purchase.

They replace prior discussions or communications concerning the same subject, except where applicable law provides otherwise.

40. GOVERNING LAW

These Terms are governed by the laws applicable in Ontario, Canada, and the federal laws of Canada applicable there, without excluding any mandatory consumer protections that apply where you live.

Customers may have legal rights under the laws of their province, state, territory, or country that cannot be waived through these Terms.

41. DISPUTE RESOLUTION

Please contact us first if you have a concern so that we can attempt to resolve it fairly.

You may contact us at:

support.trackcrd@gmail.com

 

Nothing in these Terms prevents you from:

• Exercising mandatory consumer rights

• Contacting a consumer-protection authority

• Filing a lawful payment dispute

• Bringing a claim in a court or tribunal that has jurisdiction

• Using another remedy available under applicable law

42. CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes to:

• Our products or services

• Our business practices

• Our suppliers or technology

• Applicable laws

• Security requirements

• Shopify features

The updated Terms will be posted on our website with a revised “Last updated” date.

Changes will apply prospectively unless applicable law permits or requires otherwise.

43. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

TrackCRD

 

Email:

support.trackcrd@gmail.com

 

Website:

https://trackcrd.com