Refund Policy
Last updated: July 13, 2026
Thank you for shopping with TrackCRD. We want every order to arrive correctly and in good working condition. Please read this Refund and Return Policy before placing your order.
By purchasing from TrackCRD, you agree to the terms below.
1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your product arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery at:
support.trackcrd@gmail.com
Please include:
• Your full name
• Your order number
• A clear description of the problem
• Clear photographs or videos showing the item, packaging, shipping label, and issue
We may request additional photographs, videos, troubleshooting information, or other evidence before approving a claim.
If your claim is approved, TrackCRD may provide one of the following:
• A replacement product
• A refund to your original payment method
• Another appropriate solution agreed upon with you
Please do not discard the item or its packaging until your claim has been reviewed.
2. CHANGE-OF-MIND RETURNS
We do not normally accept returns or provide refunds because a customer:
• Changed their mind
• No longer wants the product
• Ordered the wrong item
• Found the product elsewhere at a different price
• Did not review the product description or compatibility information
• Entered an incorrect delivery address
• Refused or failed to collect the package
Exceptions may be considered at our discretion and where required by applicable law.
Please contact us before attempting to return anything. Items sent without prior written approval may not be accepted or refunded.
3. RETURN ELIGIBILITY
When a return is approved, the product must generally be:
• In the same condition in which it was received
• Unused and undamaged, unless it arrived defective or damaged
• In its original packaging
• Accompanied by all accessories, manuals, charging equipment, and included items
• Accompanied by proof of purchase
We will provide return instructions and the appropriate return address after approving the request.
Do not send a return to the address printed on the original shipping package unless we specifically instruct you to do so.
4. RETURN SHIPPING COSTS
If an item is confirmed to be damaged, defective, or incorrect, TrackCRD will provide return instructions and explain whether the item must be returned.
When a return is required because of an approved defect, damage, or fulfilment error, TrackCRD will cover reasonable return-shipping costs or provide another return solution.
For any discretionary return approved for another reason, the customer may be responsible for:
• Return-shipping costs
• Tracking or insurance costs
• Any applicable customs charges
• The risk of loss or damage during return transportation
Original shipping charges are not refundable unless required by law or unless the order was incorrect, damaged, or defective because of an error attributable to TrackCRD or its fulfilment partners.
5. LOST ORDERS
An order is not considered lost simply because it has not arrived by the earliest estimated delivery date.
Shipping estimates may be affected by:
• Carrier delays
• Customs inspections
• Weather
• Holidays
• High order volumes
• Incorrect address information
• Other circumstances outside our reasonable control
If your package has not arrived within 10 business days after the latest estimated delivery date, contact us at:
support.trackcrd@gmail.com
Please provide your name, order number, and delivery address.
We will review the tracking information and may contact the shipping carrier or fulfilment provider.
If the package is confirmed to be lost in transit, we may offer:
• A replacement shipment
• A refund to the original payment method
• Another appropriate resolution
6. PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
• Confirm that the delivery address on your order is correct
• Check your mailbox, front entrance, side entrance, garage, lobby, parcel locker, or reception area
• Ask household members, neighbors, building staff, or reception staff
• Wait 24 hours, as some carriers mark packages delivered shortly before completing delivery
• Contact the shipping carrier using the tracking number
After completing these steps, contact us within 7 calendar days of the reported delivery date.
We will help you review the available tracking and delivery information. A replacement or refund is not guaranteed when the carrier confirms delivery to the address provided, but we will make reasonable efforts to assist.
7. INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order begins processing or has been shipped.
TrackCRD is not responsible for delays, failed delivery, or loss caused by:
• An incorrect address supplied by the customer
• A missing apartment, suite, buzzer, or unit number
• An incorrect postal or ZIP code
• An incomplete recipient name
• A refusal to accept delivery
• Failure to collect a package
If an order is returned because of incorrect or incomplete information, the customer may be responsible for additional shipping costs before the order is sent again.
8. ORDER CANCELLATIONS
You may request cancellation by contacting us as soon as possible after placing your order.
We cannot guarantee cancellation after an order has begun processing, been submitted to a supplier, or been shipped.
If an order is successfully cancelled before processing or shipment, the payment will be refunded to the original payment method.
9. COMPATIBILITY ISSUES
Customers are responsible for reviewing the product description and compatibility requirements before ordering.
A product is not considered defective solely because:
• The customer’s device is not compatible
• The customer’s software is outdated
• The product was not installed, charged, paired, or configured correctly
• The customer expected a feature that was not stated in the product description
Please contact us if you experience setup difficulties. We may ask you to complete reasonable troubleshooting steps before approving a defect claim.
10. REFUND PROCESSING
Approved refunds are issued to the original payment method used for the order.
After a refund is issued, it may take approximately 5 to 10 business days to appear in your account. Processing times depend on your bank, card issuer, payment provider, and country.
We cannot issue a refund to a different card, bank account, or payment method.
Shipping charges, duties, taxes, currency-conversion fees, and other external charges may not be refundable unless required by law.
11. REFUNDS FOR MULTIPLE-ITEM ORDERS
If only one item in a multiple-item order is approved for a refund, the refund will normally apply only to that item.
A problem with one item does not automatically qualify the entire order for a refund.
12. CHARGEBACKS AND PAYMENT DISPUTES
Please contact us before opening a payment dispute or chargeback so we have an opportunity to investigate and resolve your concern.
Submitting false, misleading, or fraudulent information in connection with a refund request, payment dispute, or chargeback may result in the request being denied and the evidence being provided to the payment processor.
Nothing in this section prevents you from exercising any lawful rights available through your payment provider.
13. FRAUDULENT OR ABUSIVE CLAIMS
TrackCRD may refuse a refund, return, or replacement request where there is reasonable evidence of:
• Fraud
• Deliberate damage
• Altered photographs or documents
• Repeated abuse of the refund process
• False claims of non-delivery
• Returning a different product
• Missing parts caused after delivery
• Other dishonest or abusive conduct
14. CONSUMER RIGHTS
This policy does not limit any mandatory consumer rights available under applicable laws.
Where applicable law gives you rights that cannot legally be excluded or limited, those rights will apply regardless of anything stated in this policy.
15. POLICY CHANGES
TrackCRD may update this Refund and Return Policy from time to time.
The version posted on our website when an order is placed will normally apply to that order, except where a change is required by law.
16. CONTACT US
For questions, cancellation requests, damaged-item claims, delivery concerns, or refund requests, contact:
TrackCRD
Email:
support.trackcrd@gmail.com
Please include your order number in your message so that we can assist you more quickly.