Privacy Policy
Last updated: July 13, 2026
This Privacy Policy describes how TrackCRD (“TrackCRD,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, purchase a product, communicate with us, or otherwise use our services.
For purposes of this Privacy Policy, “you” means any customer, website visitor, or other person whose information we collect.
By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with TrackCRD.
Information You Provide to Us
We may collect information that you provide directly, including:
• Your first and last name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order details
• Products purchased or viewed
• Customer-support messages
• Return or refund information
• Marketing and communication preferences
• Reviews, feedback, or other content you submit
Payment Information
Payments are processed through Shopify and authorized third-party payment processors.
We generally do not receive or store your complete credit-card number. Payment processors may collect information such as your card number, security code, expiration date, billing information, and payment-account details according to their own privacy policies and security practices.
Information Collected Automatically
When you visit or use our website, we and our service providers may automatically collect certain information, including:
• Internet protocol address
• Browser type
• Device type
• Operating system
• Device identifiers
• Approximate location based on your IP address
• Pages viewed
• Products viewed
• Links clicked
• Dates and times of visits
• Referring website
• Shopping-cart activity
• Checkout activity
• Website interactions
• Cookie and similar technology information
This information helps us operate, secure, understand, and improve our website and services.
Information Received From Other Sources
We may receive personal information from:
• Shopify
• Payment processors
• Shipping and fulfillment providers
• Product suppliers
• Analytics providers
• Advertising and marketing partners
• Social-media platforms
• Fraud-prevention and security providers
• Customer-service providers
• Other companies that help us operate our business
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and confirm purchases
• Collect and process payments
• Fulfill and deliver orders
• Provide order and shipping updates
• Communicate about purchases, returns, refunds, or support requests
• Respond to questions and customer-service requests
• Create and manage customer accounts
• Detect, investigate, and prevent fraud or unauthorized activity
• Protect our customers, website, business, and legal rights
• Improve our website, products, advertising, and customer experience
• Understand how visitors use our website
• Personalize products, content, and recommendations
• Send marketing communications when permitted
• Measure the effectiveness of advertisements and promotions
• Maintain business, tax, accounting, and transaction records
• Comply with legal and regulatory obligations
• Enforce our policies and terms
• Resolve disputes
• Carry out any other purpose disclosed when information is collected
Where required by law, our processing may be based on your consent, the performance of a contract with you, compliance with legal obligations, or our legitimate business interests.
3. ORDER FULFILLMENT AND DROPSHIPPING
TrackCRD may work with third-party suppliers, fulfillment providers, warehouses, and shipping carriers to process and deliver customer orders.
To fulfill an order, we may provide these partners with information such as:
• Customer name
• Shipping address
• Telephone number
• Email address when required for delivery
• Products ordered
• Order number
• Shipping instructions
Some suppliers or fulfillment providers may be located outside your province, state, or country. These providers may process your information under the laws of the locations where they operate.
We share only the information reasonably necessary to process, ship, track, support, or complete your order.
4. SHOPIFY
Our online store is hosted through Shopify.
Shopify provides the ecommerce platform that allows us to display products, accept orders, process payments, provide checkout services, prevent fraud, and operate our store.
When you visit our website or make a purchase, Shopify may process information about your device, website activity, purchases, and interactions with TrackCRD and other Shopify merchants.
Shopify processes personal information according to its own privacy policies and applicable data-protection obligations.
5. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with third parties in the following situations:
Service Providers
We may share information with companies that provide services on our behalf, including:
• Website hosting
• Ecommerce services
• Payment processing
• Order fulfillment
• Product sourcing
• Warehousing
• Shipping and delivery
• Customer support
• Email communication
• Analytics
• Advertising
• Fraud prevention
• Information technology
• Data storage
• Accounting and legal services
Business Transactions
If TrackCRD is involved in a merger, sale, financing, restructuring, acquisition, bankruptcy, or transfer of business assets, personal information may be disclosed or transferred as part of that transaction.
Legal and Safety Reasons
We may disclose personal information when reasonably necessary to:
• Comply with applicable laws or legal processes
• Respond to lawful requests from authorities
• Protect our rights, customers, property, or safety
• Investigate suspected fraud or illegal activity
• Enforce our terms, policies, or agreements
• Prevent harm or misuse of our services
At Your Direction
We may share information when you ask us to, authorize us to, or intentionally interact with a third-party service.
We do not sell personal information for money.
If our use of advertising technology is legally considered a “sale,” “sharing,” or use for targeted advertising in a particular jurisdiction, we will provide any choices or opt-out methods required by applicable law.
6. COOKIES AND SIMILAR TECHNOLOGIES
TrackCRD, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
• Keep the website functioning
• Remember your preferences
• Maintain your shopping cart
• Enable secure checkout
• Understand website traffic and performance
• Detect fraud and security threats
• Improve website features
• Measure advertising results
• Personalize content or advertisements
• Remember whether you accepted or rejected optional cookies
Some cookies are necessary for our website to operate. Other cookies, including analytics or advertising cookies, may be optional depending on your location.
You may be able to manage cookies using:
• Our cookie-consent banner
• Your browser settings
• Privacy controls available through our website
• Settings provided by relevant advertising platforms
Blocking certain cookies may affect how parts of the website operate.
7. ANALYTICS AND ADVERTISING
We may use analytics tools to understand how visitors interact with our store.
These tools may collect information such as:
• Pages visited
• Products viewed
• Time spent on pages
• General geographic location
• Browser and device information
• Purchases or checkout activity
• Advertisement interactions
We may also work with advertising partners to display or measure advertisements.
Advertising partners may use cookies or similar technologies to provide advertisements based on your activity, where permitted by law.
You may be able to limit personalized advertising through our cookie settings, your browser, your device settings, or the privacy controls provided by advertising platforms.
8. EMAIL AND MARKETING COMMUNICATIONS
With your permission, we may send emails regarding:
• New products
• Promotions
• Discounts
• Abandoned shopping carts
• Store updates
• Product recommendations
• Other TrackCRD news
You may unsubscribe from marketing emails by selecting the unsubscribe link included in a marketing message or by contacting us.
Even if you unsubscribe from marketing, we may continue sending non-promotional communications related to:
• Your orders
• Payment confirmations
• Delivery updates
• Returns or refunds
• Security notices
• Customer-support requests
• Important changes to our policies or services
9. CONSENT
When you provide personal information to place an order, process payment, arrange delivery, request customer support, or complete a return, we use that information for the purpose for which it was provided.
Where consent is required for an optional activity, such as certain marketing or advertising activities, we will request consent or provide an opportunity to decline.
You may withdraw consent for optional processing by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn.
We may still retain or process information when reasonably necessary to:
• Complete an existing transaction
• Maintain legally required records
• Prevent fraud
• Resolve disputes
• Protect legal rights
• Meet tax, accounting, or regulatory obligations
10. INTERNATIONAL DATA TRANSFERS
TrackCRD, Shopify, suppliers, fulfillment partners, and other service providers may process personal information in countries other than the country where you live.
As a result, personal information may be subject to the laws of another country and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that country where permitted by law.
Where required, reasonable contractual, organizational, or technical safeguards may be used to protect transferred information.
11. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
• The length of our customer relationship
• Whether an order or support request remains open
• Tax and accounting requirements
• Fraud-prevention needs
• Chargeback or payment-dispute periods
• Warranty or return periods
• Legal or regulatory obligations
• The need to establish, exercise, or defend legal claims
When personal information is no longer reasonably required, it may be deleted, anonymized, or securely stored until deletion is possible.
12. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or security method is completely secure. We cannot guarantee absolute security.
You are responsible for keeping any account password confidential and for notifying us if you believe your account or information has been compromised.
13. YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request a portable copy of certain information
• Opt out of marketing communications
• Opt out of certain targeted advertising, sales, or sharing where applicable
• Ask how personal information has been collected, used, or disclosed
• File a complaint with an applicable privacy or data-protection authority
• Exercise privacy rights without unlawful discrimination
These rights may be subject to exceptions or limitations under applicable law.
We may need to verify your identity before processing a privacy request. We may also request information necessary to locate your records.
To submit a privacy request, contact:
support.trackcrd@gmail.com
Please write “Privacy Request” in the email subject line.
Authorized agents may submit requests where permitted by law. We may request proof that the agent is authorized to act on your behalf.
14. CANADIAN CUSTOMERS
Canadian customers may request access to or correction of their personal information, subject to applicable legal exceptions.
Questions or concerns regarding our handling of personal information may be submitted to our Privacy Contact using the details at the end of this policy.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.
15. UNITED STATES CUSTOMERS
Depending on the state where you live and whether applicable legal requirements are met, you may have rights relating to access, correction, deletion, portability, targeted advertising, or the sale or sharing of personal information.
To exercise an applicable right, contact us using the information below.
We will not unlawfully discriminate against you for exercising a privacy right.
16. CHILDREN’S PRIVACY
Our website and products are not directed toward children under 13 years old.
We do not knowingly collect personal information directly from children under 13.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
17. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, platforms, applications, or services.
We are not responsible for the privacy, security, accuracy, or content of third-party services.
When you leave our website or interact with another service, that service’s privacy policy and terms will apply. We encourage you to review them before providing personal information.
18. USER-GENERATED CONTENT
If you submit a public product review, photograph, comment, or other content, that information may be visible to other website visitors.
Do not include sensitive personal information in public reviews or comments.
We may use submitted content as described at the time of submission and in accordance with any permission you provide.
19. AUTOMATED DECISION-MAKING
Shopify, payment processors, or fraud-prevention providers may use automated systems to identify potentially fraudulent, suspicious, or unauthorized transactions.
These systems may analyze transaction, device, account, or order information.
An order may be delayed, reviewed, declined, or cancelled when fraud or security concerns are identified.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• Changes to our business
• Changes to our website or services
• New service providers or technology
• Changes to legal or regulatory requirements
• Changes to our privacy practices
The updated version will be posted on our website with a revised “Last updated” date.
Your continued use of our website after an updated policy is posted means that you acknowledge the revised policy, to the extent permitted by law.
21. CONTACT US
For questions, concerns, complaints, or privacy requests, contact:
TrackCRD
Email:
support.trackcrd@gmail.com
Website:
https://trackcrd.com
TrackCRD Privacy Officer
We will review privacy questions and complaints and respond within a reasonable period, subject to applicable law.